Client Meetings & Unexpected Questions

Client Meetings & Unexpected Questions

Financial advisors all have access to the same or similar tools and products. While they have different backgrounds, they still have similar training. They attend many of the same conferences and are exposed to the same content from the financial industry. So then …

“How is a Christian advisor different from an advisor who is a Christian?”

It can be very difficult to answer that question or explain it in such a way that the advisor truly gets it, and to be honest, understanding the difference is a journey. As an advisor myself for 24 years, I did not fully comprehend this difference. As I reflect back on the early days of my career, I recognize now that I was “an advisor who was a Christian” rather than a “Christian advisor.” My advice was not that different than a non-Christian advisor because I was trained in the same way they were, but I was on a journey …

Kingdom Advisors offers a training program that is meant to go deep into the core of who an advisor is and even why an advisor does what he/she does. There’s good reason it is referred to as Core Training.

Since October, I have been walking with a group of advisors through this training which concluded this past week. One advisor shared a conversation that he had with his clients who are in their 80’s, which I believe illustrates how a Christian advisor is different.

This elderly couple have both had health challenges and called to have a discussion with their advisor because they have been working through an important decision. The decision they had reached and wanted to discuss was that they both wanted to move forward with medical assistance in dying (MAID). A discussion on this topic certainly was not something this advisor was expecting and felt, in some respects was beyond his area of expertise; yet something within him felt this was an opportunity for a deeper conversation.

In a very thoughtful way, he complimented them for always educating themselves about important decisions they’ve had to make since that was his experience with them. He then asked a question that was a little outside of his comfort zone: “Have you considered this from a spiritual aspect?”

This question led to a much deeper discussion, one that this advisor had never had with these clients in previous meetings. The end of this story is not written but these clients expressed such a deep appreciation for the thoughtful question that has led them to deeper soul-searching. Near the end of the meeting, the clients had a question for the advisor:

“Why have we never had a discussion like this before?”

That is definitely a valid question from this client. It’s a clear example of “an advisor who was a Christian” and successfully practiced for many years being transformed into a “Christian advisor.” His immediate thought was to send these clients to a spiritual leader, but because he had journeyed through the KA Core Training, he felt compelled and confident enough to ask a non-financial question that caused the clients to think more deeply.

One of the quotes from the Core Training Module that we ended with this week stated:

“Your practice can become indispensable to your client families.”

This incident has helped me realize what truly differentiates a Christian financial advisor from other advisors, and from those who may even be Christians. It’s not just a willingness to go deeper in client conversations but a deep sense of calling to go where other advisors fear to tread.

I am truly grateful there are so many Kingdom Advisors in Canada, where I get to serve, as well as in the USA and other parts of our world; advisors who care enough to build an indispensable practice for their client families. Where are you on the journey?

If you are a financial professional in Canada, I would encourage you to join one of the upcoming Kingdom Advisors Regional Events in May 2022.